Refund & Return Policy

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At Eddie Sale, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy carefully before requesting a return, replacement, or refund.

Return Eligibility

Products may be eligible for return if:

• The item is damaged during delivery.
• The wrong product was delivered.
• The product has a manufacturing defect.
• The product is missing parts or accessories.
• The item is significantly different from its description.

To be eligible for a return, the product must:

• Be returned within 7 days of delivery (or as specified on the product page).
• Be unused and in its original condition.
• Include all original packaging, accessories, manuals, and invoices.
• Have all security seals and labels intact.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Used or damaged products caused by customer misuse.
• Products with missing accessories or packaging.
• Software, digital downloads, activation keys, or gift cards.
• Personal care items and hygiene products once opened.
• Products marked as "Non-Returnable" on the product page.
• Clearance or final sale items (unless defective).

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery.

To help us process your request quickly, please provide:

• Order Number
• Product Name
• Clear photographs of the product
• Photos of the packaging
• A brief description of the issue

Our team will review your request and provide an appropriate resolution.

Replacement Policy

Eligible products may qualify for a replacement instead of a refund if:

• Stock is available.
• The issue is verified by our support team.
• The product falls within the replacement period.

If a replacement is unavailable, a refund may be issued.

Refund Policy

Once your returned product is received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be processed using the original payment method whenever possible.
• Processing times may vary depending on your bank or payment provider.
• Shipping charges are generally non-refundable unless the return is due to our error.

Order Cancellation

Orders may be cancelled before they are shipped.

If the order has already been dispatched, cancellation may not be possible. In such cases, you may request a return after delivery if the product is eligible under this policy.

Return Process

To request a return:

1. Contact our customer support.
2. Provide your order number and reason for the return.
3. Submit photos if requested.
4. Wait for return authorization.
5. Ship the product as instructed or use our pickup service where available.
6. After inspection, we will process your replacement or refund.

Return Shipping

If the return is due to:

• A damaged product
• A defective product
• An incorrect item shipped by Eddie Sale

We will bear the return shipping cost where applicable.

For returns due to customer preference or other eligible reasons, the customer may be responsible for return shipping charges.

Warranty Claims

Products covered by a manufacturer's warranty should be serviced according to the warranty terms.

Warranty periods vary by manufacturer and product category.

Please retain your purchase invoice, as it may be required for warranty claims.

Refund Processing Time

After approval, refunds are typically processed within 5–10 business days.

Actual credit times depend on your payment provider or bank.

Payment Refund Methods

Refunds are generally issued through the same payment method used for the purchase, including:

• Credit Card
• Debit Card
• UPI
• Net Banking
• Digital Wallet
• Bank Transfer (where applicable)

Cash on Delivery (COD) refunds may be processed via bank transfer or another approved method.

Exchanges

Product exchanges are available only for eligible products and are subject to stock availability.

Contact Us

If you have any questions regarding returns, replacements, refunds, or cancellations, please contact our customer support team through the contact information provided on our website.

By placing an order with Eddie Sale, you acknowledge that you have read and agreed to this Refund & Return Policy.