Privacy Policy

At Eddie Sale, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal data when using our website and services.

Information We Collect

We may collect the following types of information:

Personal Information

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• Company Name (if applicable)

• GST Number (if applicable)

Account Information

• Username

• Password (stored in encrypted form)

• Order History

• Wishlist

• Product Reviews

• Reward Points

• Store Credit

• Newsletter Preferences

Order Information

• Products Purchased

• Order Number

• Invoice Details

• Payment Status

• Shipping Status

• Delivery Address

• Tracking Information

Payment Information

For your security, Eddie Sale does not store your credit card, debit card, UPI PIN, net banking passwords, CVV, or other sensitive payment information.

Payments are securely processed through trusted third-party payment gateways using industry-standard encryption.

Supported Payment Methods

Eddie Sale offers multiple secure payment options for your convenience. Depending on your location and product availability, you may choose from one or more of the following payment methods:

Credit Cards (Visa, Mastercard, American Express, RuPay)

Debit Cards

UPI (Unified Payments Interface)

Net Banking

Digital Wallets (where available)

EMI (Equated Monthly Installments), subject to eligibility

Buy Now, Pay Later (BNPL), where supported

Cash on Delivery (COD), available for eligible products and serviceable locations

Bank Transfer (if offered)

All online payments are processed through secure, trusted payment gateway providers using SSL encryption. Eddie Sale does not store or have access to your complete card details, CVV, UPI PIN, net banking credentials, or other sensitive payment information.

The payment methods available during checkout may vary based on your delivery location, order value, product type, or payment gateway availability.

How We Use Your Information

Your information may be used to:

• Process and fulfill your orders.

• Deliver purchased products.

• Verify your identity.

• Provide customer support.

• Respond to inquiries.

• Process refunds and returns.

• Send order confirmations and shipping updates.

• Improve our products and services.

• Personalize your shopping experience.

• Recommend relevant products.

• Prevent fraud and unauthorized activities.

• Comply with legal obligations.

• Maintain your account.

• Manage reward points and loyalty benefits.

• Notify you about offers and promotions if you have subscribed.

Email and Marketing Communications

We may send:

• Order confirmations

• Shipping notifications

• Delivery updates

• Return and refund updates

• Account-related notifications

• Promotional offers (only if subscribed)

• Newsletters

You can unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link or by updating your account preferences.

We do not sell or rent your email address to third parties for marketing purposes.

Cookies and Similar Technologies

Our website may use cookies to:

• Keep you logged in.

• Remember your shopping cart.

• Save your preferences.

• Improve website performance.

• Analyze website traffic.

• Provide a better shopping experience.

You can disable cookies through your browser settings; however, some website features may not function correctly.

Account Privacy

Your account information is accessible only by you after logging in.

You can:

• Update your profile.

• Change your password.

• Modify your addresses.

• Manage newsletter subscriptions.

• View your order history.

• Delete saved addresses.

Other customers cannot access your personal information.

Sharing Your Information

We do not sell your personal information.

Your information may be shared only with trusted service providers when necessary, including:

• Payment gateways

• Courier and logistics partners

• SMS service providers

• Email service providers

• Technical support providers

• Government or legal authorities when required by law

These partners receive only the information necessary to perform their services.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, misuse, alteration, or disclosure.

Our security measures include:

• 128-bit SSL (Secure Socket Layer) encryption

• Secure servers

• Encrypted password storage

• Firewall protection

• Restricted administrative access

• Continuous security monitoring

All payment transactions are processed through secure encrypted connections.

Payment Security

For your protection:

• We never store your credit or debit card information.

• Card details are transmitted securely using SSL encryption.

• Payment information is handled directly by certified payment providers.

• Eddie Sale employees cannot view your complete payment details.

Order Tracking

To process and deliver your orders, we may share your name, address, and contact number with our logistics and courier partners.

This information is used solely for shipping and delivery purposes.

Returns and Refunds

Information provided during return or refund requests is used only to:

• Verify your purchase.

• Process refunds.

• Arrange product pickups.

• Resolve customer support requests.

Product Reviews

If you submit a product review, your name or display name may appear publicly along with your review.

Please avoid including personal information in reviews.

Children's Privacy

Our services are intended for individuals who can legally enter into a purchase agreement.

We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of those external websites.

We encourage you to review their privacy policies before providing personal information.

Data Retention

We retain your information only as long as necessary to:

• Complete your orders.

• Maintain your account.

• Comply with legal obligations.

• Resolve disputes.

• Prevent fraud.

• Enforce our policies.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.

• Update or correct your information.

• Delete your account (subject to legal obligations).

• Withdraw marketing consent.

• Request a copy of your stored information.

• Request correction of inaccurate information.

Fraud Prevention

We may use customer information to:

• Detect suspicious activities.

• Prevent payment fraud.

• Verify transactions.

• Protect customer accounts.

• Comply with anti-fraud regulations.

Changes to This Privacy Policy

Eddie Sale reserves the right to modify this Privacy Policy at any time.

Any updates will be posted on this page with the revised effective date.

Continued use of our website after changes indicates acceptance of the updated Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact our customer support team through the contact information provided on our website.